In mid-2015, the District of Columbia’s Department of Health (DOH) turned to BlueLabs for help with its Medicaid sign-up tool, which was deemed too complicated and time-consuming, and resulted in data quality issues.
Over the next six months, BlueLabs’ team of engineers and graphic designers worked closely with DOH executives and case workers to design a more intuitive Medicaid sign-up dashboard with improved user experience and data flow. Much of our work centered on reducing the number of clicks that case workers had to go through in order to sign up new Medicaid recipients, making contingent forms viewable only when necessary. Another area of improvement was on providing clearer and more immediate guidance when data entry errors were made.
The resulting dashboard was very well received and has already been successfully deployed for emergency Medicaid sign-ups.